Healthcare Access Screening

Use this screening tool to determine whether or not the patient has access to telehealth. Click yes or no after each question to move to the next step in the workflow. Click here for a printer-friendly PDF version.

 

Now that we've covered food and medications, it's time to make sure you know how to get a hold of a Mount Sinai doctor by phone if you feel you need one. Do you have a doctor at Mount Sinai you would feel comfortable calling with any questions or concerns while you're managing at home?

 

Yes

No

Okay, let's fix that. Mount Sinai has worked really hard in this area and we have options for you. Do you have a phone that lets you download apps?

 

Yes

No

Great. Mount Sinai has an app called "Sinai Now" that connects you to a doctor within minutes who you can have a video visit with. Doctors are available 24/7 for you and your entire family. This service is $25 per consult. Would you like me to help you set up Sinai Now?

 

Yes

No
No problem. Do you have access to the internet?

 

Yes

No
Great. There are 2 ways to get to a doctor online. Do you want me to run through those?

 

Yes

No
That's great. And since there's so much fear right now around the Coronavirus, I want to encourage you not to hesitate to contact your doctor if you're worried about yourself or anyone in your family.That's why they're available to you. I also want to make sure you know how to recognize and respond to symptoms of COVID-19. Can I walk you through that information?

 

Yes

No
Great. The first is a video visit over the internet and the second is connecting to your own doctor through Mount Sinai's online portal called MyChart, which is like an email box where you can send and receive a message from your doctor. Would you like me to walk you through how to use either of those options while we're on the phone?

 

Yes

No

Refer to telehealth resources

No problem. If you change your mind you can call us back during business hours at 212-241-7228. There you'll reach a mailbox that is checked every 15 minutes and someone will get back to you promptly.

No problem, you can call 1-844-463-2778 to speak with a Mount Sinai provider.

Most people will be able to recover at home, but if you have a fever or cough that doesn't seem to be getting better after a few days it's a good idea to talk to a doctor. If the fever gets a lot worse or you have difficulty breathing, call 911.