Food Pick Up

Common Food Pantry   8 E 109th St, East Harlem

• Hot Meals Program
  •  Monday-Friday, 2:30pm
• Brown Bag Lunches
  • Saturday-Sunday, 4:00pm-5:00pm
• Choice Pantry Program
  • No online ordering
  • Wednesday-Saturday, 10:00am-2:30pm
  • Also available at 1290 Hoe Ave in the Bronx Thursday-Friday, 10:00am-2:00pm

Free Meal Pick Up at NYC Schools

• For any New Yorker
• Monday - Friday, 7:30 am-1:30 pm
  • Children & families pickup 7:30am - 11:30am; adults 11:30-1:30
• No registration, ID, or documentation required
• Vegetarian and halal options available at all sites
• Pick up three meals at once

Food Bank for New York City   252 West 116th Street

• Community Kitchen and Food Pantry in Harlem remains open for New Yorkers in need with prepacked pantry bags and to-go meals
• No registration or ID required
• Monday-Friday, 4:30pm - 6:00pm

Senior Center Meal Pickup

• Sites and pick-up times across Manhattan

Food Delivery

City Meals on Wheels

• Food delivery for physically/mentally incapacitated seniors (60+) who are unable to prepare nutritious meals

God's Love We Deliver

• Nutritious, medically-tailored meal delivery for people too sick to shop/cook
• Ongoing nutrition assessment, education, and counseling available
• All services free of cost

Invisible Hands Deliver

• Grocery and supply delivery for high-risk demographics 
• Delivery service is free; beneficiaries must pay for groceries
  • Call the store in advance and pay with credit card or give volunteer cash 
• Serving Manhattan, Brooklyn, Queens, Jersey City, and Riverdale

NYC Food Delivery Assistance

• Meal delivery for individuals and families who cannot go out to get food, do not have neighbors/family to get food on their behalf, do not receive meal assistance from other providers, and are unable to afford meal/grocery deliveries

Benefits & General Info

Food Help NYC: Provider Search

• Enter an address to find nearby food resources, with an option to show only Kosher providers

Food Resource Guides by Neighborhood

• In-depth source for food access within the community, such as meals for students and seniors, delivery services for people with disabilities, and supermarkets with seniors-only hours
• Also contains information on legal services, homeless services, services for immigrants and undocumented individuals, and other resources to address social determinants of health
• Guides will be published and updated as rapidly as possible, prioritizing neighborhoods most impacted by poverty and food insecurity

HRA SNAP Benefits and ACCESS HRA

• All SNAP application and recertification interviews may be done by phone
• ACCESS HRA can be used:
  • To submit application or recertification form and upload documentation
  • Submit requests for special grants and emergency assistance
  • Update contact information
• SNAP benefits can be used for online grocery purchases
  • Current participating retailers include Amazon, Walmart (specific zip codes), and ShopRite (specific zip codes)

The Mount Sinai Community Resource Guide

• Search for free or reduced-cost services like medical care, food, job training, and more

Medication Delivery

Capsule   212-675-3900

• Ask your doctor to e-prescribe to Capsule using the phone number above, making sure patient's mobile number is in the primary field
• Patient will receive a text from Capsule in less than an hour to pay copay and schedule their free delivery
• Signature required for delivery

CVS

• CVS is waiving delivery fees

Duane Reade/Walgreens   1-800-345-1985

• Waiving delivery fees
  • Most prescriptions can be delivered the next business day (when received before 4pm Friday)
• Free shipping on prescriptions (5-10 business days to receive after processing)
  • 2-day shipping available for $12.95
  • Overnight shipping available for $19.95

Medly Pharmacy   718-782-7539

• 1-2 day courier delivery with a 3 hour delivery window
• Call the number above to have your Rx transferred
• Available in NYC, Long Island, Westchester County, and parts of New Jersey

Optum Rx  1-800-356-3477

• Register for an online account and follow the Request a Prescription process on the My Prescriptions page
• Credit card required for medications with a copay

Telehealth

Urgent Care

Mount Sinai NOW  is a virtual urgent care service where patients can have a secure video visit with a Mount Sinai Health System doctor. Users must download the app on their phone, computer, or tablet. This is not an emergency service; call 911 for emergencies. 

• $25 per consultation but may be covered by insurance
• More information and FAQs
• How to use Mount Sinai NOW

Routine Care

Connect with a Mount Sinai provider from home through a video visit in MyChart—check with your doctor’s office to see if they offer this capability.

Need a doctor? Use Find-A-Doctor or call 1-800-MD-SINAI to find a provider that fits your needs. 

• Learn more
• Patient checklist for MyChart Video Visit (Click here for Spanish)

Express Consult (Click-4-Care)

Complete an online health interview (5-15 minutes) where you will answer a series of questions about how you are feeling and the symptoms you are experiencing—just as you would during an in-office visit. A Mount Sinai provider will review your responses and create a treatment plan, including a prescription if needed.

• $25 per consult; no charge if you cannot be treated online 
• Receive your consult within 1 hour during on-call hours (7:00am - 11:00pm), or first thing next morning if after hours
• Learn more

Text-to-Chat

Text 474-624 (4-SINAI) to get answers to your COVID-19 questions and concerns, and get the right care quickly. Our medically-trained navigators determine your needs and quickly guide you to the care you need.

• Learn more

Recommended Precautions for Patients with Mild Symptoms

WHO people & pets to take into consideration

• Separate from other people in your home; stay in a specific room and away from other people as much as possible
• Be especially cautious if there are elderly people or anyone with significant medical issues
• Do not handle pets or other animals while sick

WHEN to stop self-isolation

• You can stop self-isolating after these 3 things have happened: 
• You have not had a fever (temperature < 100.0 degrees Fahrenheit or < 38.0 degrees Celsius ) consistently for at least 72 hours without taking fever reducing medications (e.g. aspirin, ibuprofen, acetaminophen), AND 
• Your respiratory symptoms are improving; AND 
• At least 7 days have passed since your illness started
• You should continue to practice social distancing and follow public health guidance even once you are well! 

WHERE guidelines for maintaining safe distances

• As long as you have symptoms, you should stay home except to get medical care 
• You should restrict activities outside your home. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis. 
• You should stay in a specific room and away from other people in your home. If available, you should use a separate bathroom. 

WHAT objects/surfaces to take into consideration

• Avoid sharing personal household items. You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, wash them thoroughly with soap and water. 
• Clean all “high-touch” surfaces every day. High-touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. 
• Use a household cleaning spray or wipe to clean high-touch surfaces; follow the label instructions. 

WHAT guidelines for hand washing and germ management

• Clean your hands often. Wash your hands with soap and water for at least 20 seconds. If soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Using soap and water is preferred if hands are visibly dirty. 
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Cover your mouth and nose with a tissue when you cough or sneeze. 
• Throw used tissues in a lined trash can. Immediately wash your hands with soap and water or hand sanitizer. 

WHEN guidelines for seeking medical care

• Call your doctor or use telehealth if you start to feel worse (increased congestion, coughing or fevers)
• Seek emergency medical treatment if you have difficulty breathing
• Before seeking care, call ahead and advise your healthcare provider that you have a respiratory illness.
• Wear a facemask when you leave your house
• These steps will help the healthcare provider’s office to keep other people in the office or waiting room from being infected or exposed 
• If possible, put on a facemask before emergency medical services arrive

What should I tell my close contacts? 

• Household members, intimate partners, caregivers, and any person who has had close contact with you should monitor their health for symptoms of respiratory illness
• They should call their healthcare provider if they develop symptoms that may be caused by COVID-19 including fever, cough, or shortness of breath. 

If you have a medical emergency and need to call 911, let them know that you have a respiratory illness. If available, put on a facemask before emergency medical services arrive. 

Hotlines

NYC Well

1-888-NYC-WELL (1-888-692-9355)

711 for relay service for deaf/hard of hearing

Text WELL to 65173

• Free, confidential mental health support via phone, text,  or chat in more than 200 languages, 24/7/365
• Get access to mental health and substance use services
• Online chat available
• Library of free mental health apps, many of which are geared specifically for coping with COVID-19

NYSDOMH Emotional Support Hotline 

1-844-863-9314

• The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency
• 8:00am-10:00pm

National Suicide Prevention Lifeline

1-800-273-8255 (English)

1-888-628-9454 (Spanish)

• 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals
• Online chat also available

NYC Domestic Violence Hotline

1-800-621-HOPE (4673)

Always call 911 in an emergency

• Survivors of domestic violence may receive temporary housing, emergency shelter, and supportive services for themselves and their children
  • Domestic violence centers remain open for intake
•  All programs provide a safe environment as well as counseling, advocacy and referral services
• Chat online with SafeChat Monday-Friday from 1:00pm-6:00pm
• Visit the NYC Hope Resource Directory for community-based organizations that work with survivors of domestic and gender-based violence in all five boroughs

Anti-Violence Project

212-714-1141

• Direct client services for LGBTQ & HIV-affected survivors of all forms of violence, including hate violence, intimate partner violence, sexual violence, pick-up violence, and institutional violence in all five boroughs of New York City
•  Call the number above to reach the 24/7 English/Spanish hotline for immediate crisis counseling and safety planning, as well as access to ongoing counseling, advocacy, and legal services
• You can also file a report online

Community Health Access to Addiction and Mental Healthcare Project (CHAMP)

888-614-5400

• CHAMP works to help clients understand and fully utilize insurance benefits for mental health and addiction services, fight insurance denials, barriers, and discrimination, and more 
•  All services are free and confidential
• Monday-Friday, 9:00am-4:00pm

Resources

Safety Planning During COVID-19: Tips From Survivors For Survivors from Sanctuary for Families

Mount Sinai Community Resource Guide